• 1Q) Where can I get the App?
  A) You can download this App from Google play store by searching for Sanjeevini or SCFBio website at http://www.scfbio-iitd.res.in/

• 2Q) I am unable to get results.
  A) Please check the internet connection. If internet is working and you are not getting either result or error message for last 2 days you can contact us using details in Contact us page. You can also email us on sanjeevini@scfbio-iitd.res.in with your JobID.

• 3Q) The visualizer is showing wrong molecule.
  A) This generally happens if the result is not available. Hence it displays previous result available.

• 4Q) The Application does not install on my mobile.
  A) The application does not work on iPhone. The application has not been tested thoroughly on Jellybean (4.3) and below versions of Android. If you have downloaded app from http://www.scfbio-iitd.res.in/ you need to allow third party applications to be installed in the settings. If you have an android mobile with version above 4.4 and unable to install the application please contact us.

• 5Q) I want to download the results on my Desktop.
  A) You can get the results on the Desktop by providing your JobID and module at http://www.scfbio-iitd.res.in/sanjapp/desk.html

• 6Q) I want to submit the jobs using Desktop.
  A) Please visit http://www.scfbio-iitd.res.in/bioinformatics/drugdesign1.htm

• 7Q) I want to share results with other people/group.
  A) You can do so by proving them with your JobID and module name. They can import the results using import option in FILE menu.

• 8Q) The job has been pending for more than 2 days.
  A) Please check internet connectivity. If internet is working and you are not getting either result or error message for last 2 days you can contact us using details in Contact us page.

• 9Q) I got wrong results/blank files as results.
  A) Please contact us with the JobID and module name using details in Contact us page. If you not getting results but also not getting error, then it might be a new error for us. Pease leave a feedback (in Help menu on the main page).

• 10Q) I did not understand the results.
  A) Please refer to Tutorials in Help menu on the main page.

• 11Q) I want help on how to use a specific module.
  A) Please refer to Tutorials in Help menu on the main page.

• 12Q) I want to help in this android app development.
  A) Please contact us on sanjeevini@scfbio-iitd.res.in or write us a feedback provided in the help menu.

• 13Q) I want to suggest some new ideas to make the app better.
  A) Please contact us on sanjeevini@scfbio-iitd.res.in or write us a feedback provided in the help menu.

• 14Q) How to cite the app.
  A) B. Jayaram, Tanya Singh, Goutam Mukherjee, Abhinav Mathur, Shashank Shekhar, and Vandana Shekhar, "Sanjeevini: a freely accessible web-server for target directed lead molecule discovery", BMC Bioinformatics, 2012, 13, S7.

• 15Q) Who developed the application?
  A) Please visit About Us page in Help menu

• 16Q) I have a complaint.
  A) Suggestions/Comments/Criticism are welcome. Please write us using the feedback provided in the help menu.

• 17Q) I am unable to find solution in FAQs
  A) Please email us your question on sanjeevini@scfbio-iitd.res.in. We will be glad to address it.